1. Applicability​
Since our services mainly focus on electrical repairs and installations at your location, this shipping policy applies only to any physical products (such as replacement parts, electrical equipment) that we may provide as part of our services.​
2. Shipping Method and Carriers​
We will use reliable shipping carriers, such as FedEx, UPS, and DHL to deliver products. The shipping method will be determined based on the nature of the product, its size, weight, and delivery destination.​
3. Shipping Fees​
Shipping fees will be calculated based on the weight, dimensions, and destination of the package. The shipping fees will be included in the service quote or invoice. In some cases, if the product is provided as part of a service package worth over $500, the shipping cost may be waived.​
4. Delivery Times​
Delivery times may vary depending on the shipping destination and carrier:​
  • Domestic (US): 1 – 5 business days​
  • International: 3 – 10 business days​
We will provide you with an estimated delivery time when the product is shipped. However, we do not guarantee delivery times, as shipping delays may occur due to factors beyond our control, such as carrier issues, customs clearance (for international shipments), or unforeseen events.​
5. Delivery Confirmation​
Once the product is shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. If you do not receive your product within a reasonable time after the estimated delivery date, please contact us at marino@elevatestrength.online, and we will assist you in resolving the issue.​
6. Lost or Damaged Packages​
If your package is lost or damaged during shipping, please contact us immediately within 3 business days. We will work with the shipping carrier to resolve the issue. If the package is lost, we will arrange for a replacement product to be shipped to you as soon as possible. If the package is damaged, please retain all packaging materials and contact us for further instructions on how to proceed with a claim.