1. General Policy
Since our services are primarily electrical repair, maintenance, and installation work, refunds are considered on a case – by – case basis. Our goal is to ensure your complete satisfaction with our services, and we will make every effort to resolve any issues to your satisfaction.
2. Eligibility for Refunds
- Service Not Performed: If we are unable to perform the agreed – upon service due to unforeseen circumstances (excluding customer – caused delays or changes in scope), and you have already made a payment, you may be eligible for a full refund within 10 business days.
- Service Dissatisfaction: In the rare event that you are not satisfied with the service quality, you must notify us within 7 business days of the service completion. We will conduct an investigation. If the dissatisfaction is due to our fault, we will offer a partial or full refund based on the severity of the issue.
- Cancellation: If you cancel a scheduled service more than 5 business days in advance, you will receive a full refund of any prepaid amounts. Cancellations made within 5 business days of the scheduled service may result in a 50% refund, and cancellations made within 24 hours of the scheduled service are non – refundable.
3. Refund Process
Once your refund request is approved, we will initiate the refund within 3 business days. The refund will be processed using the original payment method, and it may take 3 – 7 business days for the funds to be credited back to your account, depending on your financial institution.
4. Exclusions
- Customer – Initiated Changes: If you request changes to the service scope after the work has started, resulting in additional costs, and then request a refund, we will not be able to refund the additional charges incurred due to your changes.
- Normal Wear and Tear: We do not offer refunds for issues that arise from normal wear and tear of electrical systems or equipment after the service has been completed successfully.